Cross Platform Project

Tasks

Tasks

Case Study

Key Takeaways

Input from key stakeholder

Multiple product teams

New usability testing initiative

Using Design System

Overview

My Role

UX Designer

Team (Main Contributors)

Caitlyn Holland (Sr. UX Designer)

Nate Owen (Product Manager)

Chelsea Phelan (Product Manager)

Jeff Uhlorn (Product Owner)

Essam Almansouri (Lead Developer)

Viktor Andreiev (Lead Developer)

Problem

Cayuse had a cross-platform Tasks product with basic barebones functionality. The Tasks feature also did not function properly between different products. Lack of features and a bad user experience across products led to low usage of Tasks.

Goal

We believed we could increase the usage of Tasks across the platform by adding key features, working with different product teams to design features at the same time, and making sure components functioned properly across the platform.

Defining our project with key customer stakeholder’s needs

Stakeholder input

Customer invested extra to start project

Key stakeholder input was important

Project needed to be usable by ALL users

Stakeholder + All users

Interviewed other users

Cross-referenced needs

Find common ground

Prioritizing work across different product teams

Team synchronization

Teams were “siloed”

Different functionality between products

More communication needed

Communication

Shared work plan documents

More meetings!

Working ideation sessions

Everyone on the same page!

Ideation and iteration

Dual design

Designing 10+ features at the same time

Feature impacting other features

Hard deadlines + congruent work

Collaboration celebration

“Divide and Conquer”

Daily check-ins

Collaborative design sessions

Design system

New usability testing initiative

Usability testing initiative

Outdated 3rd party testing software

Found new testing software Lyssna

Rapid prototyping a necessity

New way to deploy tests

Quick testing = quick iterations

Useful and positive results

Design System

Pre-Design System:

Separate project I worked on

Product teams were using different libraries

After adoption:

Pulling from the same source

Improved design efficiancy

Results

Positive across the board

Stakeholder approved

Improved communication

Iterative design a success

Smooth hand-off

Users loved it

Positive feedback from users


Observed spike in usage of Tasks

Reflections

It’s all coming together

Collaboration = good

Another successful usability test...

I ♥ Design Systems

© Nick Brosas Design 2023

I don't really know what to put in a footer for a portfolio

© Nick Brosas Design 2023

I don't really know what to put in a footer for a portfolio